Ken Buckley - WAO'98 Abstract The TRIUMF PET group operates a cyclotron, targets, and radiochemical synthesis units at TRIUMF, as well as a positron emission tomograph in the University hospital on the UBC campus. The group is very diverse in personnel, including physicists, chemists, computer programmers, nuclear medicine technologists, and medical doctors. The activity of the group is ultimately to use the technique of PET to carry out investigations of neurological disorders and as such we are production oriented. However, along the way, many group members carry out research in their own particular area of expertise including isotope production, radiochemical synthesis, and imaging techniques. To support the hardware of this program there are only two dedicated technical people, though we have access to other groups at TRIUMF. We attempt to put in place systems that are user operable to minimize the day to day demands on our time. Such systems are typically put together by one person who then becomes the only person with the full knowledge to quickly and efficiently trouble shoot problems in the production environment. Information transfer among the group is critical, yet the two physical locations and the size of the group (13 people) are factors that make this an effort to maintain. How do we progress from this "fire fighting" mode of operation to a more reliable and robust mode that is not dependent on any particular person?